emailton

1.1 Information you provide to us

You (or your organization) may provide certain Personal Information to us when you sign up for a Emailton account and use the Service, consult with our customer service team, send us an email or communicate with us in any other way.

This information may include:

• Business contact information (such as your name, job title, organization, location, email address, and country).
• Account log-in credentials (such as your email address or username and password when you sign up for an account with us).
• Troubleshooting and support data (which is data you provide or we otherwise collect in connection with support queries we receive from you. This may include contact or authentication data, the content of your chats and other communications with us, and the product or service you are using related to your help inquiry).
• Payment information (including your credit card numbers and associated identifiers and billing address).

1.2 Information we collect automatically

When you use the Service, we may automatically collect or receive certain information about your device and usage of the Service (collectively “Service Usage Data”). In some (but not all) countries, including countries in the European Economic Area (“EEA”), this information is considered Personal Information under applicable data protection laws. We use cookies and other tracking technologies to collect some of this information. If you are using our Mobile App, we may collect this information using our software development kits (“SDKs”) or APIs the first time the SDK or API is initiated on your Mobile App.

Service Usage Data may include:

• Device information: We collect information about the device and applications you use to access the Service, such as your IP address, your operating system, your browser ID, and other information about your system and connection. If you are using our Mobile App, we may also collect information about the cellular network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s name and unique device ID, and information about the features of our Mobile App that you accessed.
• Log data: Our web servers keep log files that record data each time a device accesses those servers and the nature of each access, including originating IP addresses and your activity in the Service (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take (for example, which features you used)), device event information (such as system activity, error reports (sometimes called ‘crash dumps’)), and hardware settings. We may also access metadata and other information associated with files that you upload into our Service.
• Usage data: We collect usage data about you whenever you interact with our Service, which may include the dates and times you access the Service and your browsing activities (such as what portions of the Service you used). We also collect information regarding the performance of the Service, including metrics related to the deliverability of emails and other communications you send through the Service. If you are using our Mobile App, we may collect information about how often you use the Mobile App and other performance data. This information allows us to improve the content and operation of the Service, and facilitate research and analysis of the Service.

1.3 Information we don’t collect

Emailton uses third party functionalities to improve the experience of the Members in our platforms, such as Facebook to connect with our agents via chat (Facebook Messenger) and Paypal to make payments when purchasing Plans and Email Designs between others. We do not store any of the Personal Information the external partners collect from you in our systems. Emailton maintain and review the security and liability on these external software constantly.